If your complaint is about this website, such as how your request was handled, something on a page you think is wrong, or a privacy concern, send it through the contact page. Tell us what happened, the date you sent any request and what you would like done. We read every complaint and look into it.

If your complaint is about a roofing company, including its work, its contract, its billing or its sales practices, contact that company first and keep copies of your contract, receipts and photos. Because we are a referral service and not a party to your contract, we cannot settle disputes between you and a roofer. If the matter isn't resolved, you can file a complaint with the Texas Attorney General's Consumer Protection Division.

Questions about an insurance claim or a public adjuster go to the Texas Department of Insurance. Questions about a roof permit or inspection inside Denton city limits go to the City of Denton's Development Service Center; other towns have their own permit offices.

This policy is governed by the laws of the State of Texas.